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Shipping and Delivery Policy

Items purchased in store

It is possible to have large items purchased in stores delivered. The rate is set by each store depending on the item(s) selected and the address where the delivery is to be made. Ask your store for more details.

Items purchased online

All products can be delivered in most of Quebec and the greater Ottawa area. Items marked "Eligible For Free Shipping" can be delivered anywhere in Canada.

The delivery options available and the rates will be determined automatically by the platform according to the items in the cart and the delivery address.

Delivery times are generally 5 to 10 business days, but may be longer in distant areas.

Delivery times are generally 2 to 3 business days for items delivered by Fedex.

Delivery times are generally 5 to 10 business days for large items delivered by white glove delivery company, but may be longer in distant areas.

Free shipping

If you purchase $199 or more of products marked "Eligible For Free Shipping", you will not pay any shipping fees.

To identify items eligible for free shipping, look for these two symbols. You’ll find them on the results page and on the product description pages.

If your order is less than $199, the shipping rates will be calculated accordingly. The exact amount of the shipping cost will be calculated in the shopping cart.

Delivery of large items

Large items will be delivered by a "white gloves" service. Fitness items will be delivered to the first dry location. For all other large items, delivery will be made to the doorstep. Delivery charges will be calculated at the cart and determined by the delivery address. You will be charged $99 or $149 depending on the region where delivery is to be made.

It is your responsibility to clear and make accessible the place where you want the items to be dropped off. Failure to do so may result in the cancellation of the delivery. The delivery company will contact you within 48 hours of purchase to arrange a delivery date.

Once the items are delivered, photos will be taken by the carrier to ensure that they are in good condition.