What are the criteria for free delivery?
Free shipping is available for orders of $99 or more on products marked "Eligible for Free Shipping." Please ensure your cart reaches this amount to take advantage of this offer. In some cases, the offer may not apply automatically, so you will need to verify that the conditions are met before placing your order. Once the order is placed, contact our customer service to have the free shipping honored if necessary.
What are the shipping times?
Shipping times generally range from 5 to 10 business days for most items. Items shipped via FedEx may arrive in 2 to 3 business days. For large items and deliveries to more remote areas, shipping times may exceed 10 business days. Contact the carrier or our customer service for more information.
What is the return and refund policy for promotional or sale items?
Sale or discounted items are generally non-refundable and non-exchangeable, unless they have a manufacturing defect covered by the warranty.
How long do I have to return an item?
You have 10 days after receiving your item to initiate a return, provided that the product is unused and in its original packaging.
How can I tell if a product is in stock?
Product availability is indicated directly on the product page on our website. If you are unable to add an item to your cart, it is unfortunately out of stock. You can, however, contact us to find out when it will be available.
